It is stressful and inconvenient to have plumbing problems. From leaky faucets to burst pipes, plumbing emergencies often seem to happen at the worst possible times. When you are a plumber you rely on solving the problem quickly and properly, it pays to research ahead of time.  Word-of-mouth is often to find a trustworthy plumber. Ask your friends, family members, and neighbors if they have worked with any plumbers recently that they would recommend. Find out details about their experiences—were the plumbers able to diagnose and fix the issues quickly? 

Check reviews online 

For personal referrals, online reviews help point you in the direction of well-regarded local plumbers. Look for plumbers that have overwhelmingly positive reviews on sites like Yelp and Google. Pay attention to how long each plumber has been working in your area and how many 5-star reviews they’ve accrued. Lots of glowing reviews suggest a plumber who has consistently met customers’ needs. However, keep in mind that no plumber is perfect 100% of the time, so expect to find at least a couple of negative reviews too.

Look for specialized experience 

If you need a plumber for a specific task—like fixing a tankless water heater or rerouting your home’s supply lines—look for one who has extensive experience completing that type of work. Ask prospective plumbers about the specialized training they’ve undertaken and how many similar projects they’ve tackled in the past. You want someone who is a true expert at the particular task you need to be done, not a generalist.

Confirm insurance coverage

Any plumber Chiswick you hire should carry valid general liability insurance workers’ compensation coverage. It protects you financially in case the plumber is injured on your property or causes damage to your home or belongings. Don’t just take their word for it—ask to see current insurance certificates. 

Request a warranty

Reputable plumbers will stand behind their work with a warranty. Thus, this means if issues arise a short time after the work is done, they will return and fix the problem for free or at a heavily discounted rate. Many plumbers offer 30-90 day warranties on labor, with warranties of 1 year or longer on parts and materials. It serves as reassurance that the plumber is confident in the quality of their work.

Check response times

When you’re dealing with a plumbing emergency, you need a plumbing pro quickly. Before you hire a plumber, ask about their current availability and typical response times for service calls. Find out if they offer emergency 24/7 service or after-hours options. Getting a fast response time will help minimize water damage, mold development, and other headaches.

Confirm references

Don’t be afraid to ask plumbers to provide professional references you call or visit. Speaking with recent customers is one of the best ways to get honest, unfiltered feedback about the quality of the plumber’s work, professionalism, timeliness, and communication style. Make sure to follow up with the references—hearing directly from them is much more revealing than simply getting a list of names.